Delivery Policy

Custom Made Covers

The standard lead time for custom made covers  is 4 weeks.

Ready Made Covers  

Most ready made covers are in stock and available for immediate delivery. No delivery delays are expected.

In the event that the cover is not in stock in our Rosedale  warehouse, the cover will be dispatched from the factory directly to you, and will arrive to you within 14 -18  days of order. All the ready made covers will clearly state on the product page  if they are being dispatched directly from the factory. 

Delivery Throughout New Zealand

Covers instock at the Rosedale warehouse ordered before 10am will be dispatched the same day.  Orders placed after 10am will be collected the next business day at the latest. Including weekends and holidays. Delivery times can vary from 1 – 5 business days depending on the delivery option selected at checkout.

Custom Made Cover Orders

Custom made covers will be made and finished within 7 – 12 business days after approval of drawing and then air shipped to  New Zealand  where a final inspection will take place prior to dispatching the order to you. The total lead-time for custom made covers is usually 3 – 4 weeks after approving the drawing of your cover/s.  Please allow an additional 2 days for delivery to Non Capital cities and rural areas. Upon your custom made cover being dispatched from our warehouse you will receive a separate email from NZ post with the tracking details for delivery.

On rare occasions shipments can be delayed due to Customs and peak production times. Should your order be delayed by more than 14 days  you will have the option to cancel your order and receive a refund. Please note this refund does not apply once the order has been dispatched to you within New Zealand.

Backordered Items

On the odd occasion a product is out of stock, it will appear on the product page.  The out of stock item will be shipped to you the moment it becomes available.  Typically backorders take no more than 3 – 4 weeks to arrive. For specific lead- times on back order cover please ask one of our team members on live chat.

Orders of both in stock & backordered items will be dispatched / delivered to you as they arrive into stock. Should your order be delayed by more than 14 days you will have the option to cancel your order and receive a refund. Please note this refund is not available once the goods have already been dispatched to you within New Zealand.

 More Questions

Live chat with us 7 days (  11am – 7:30pm )  using the “Were Here” tab

Email us Service@TheCoverCompany.co.nz