FAQs

The Cover Company offers the widest range of quality outdoor furniture covers in stock here in New Zealand.

All our covers are available in Black or Light Grey.

A. Orders can be placed through the website. Alternatively we can send you an official invoice and pay via a secure link via email if you’d prefer.

Visa, Mastercard and Apple pay

We can assist you in 3 ways. There is a How To Measure guide at the bottom of each page. We also have videos on how to measure various different furniture and settings. Alternatively you can send us a photo of your furniture / item to service@thecovercompany.co.nz and we will send you a photo of your furniture with the measurements required.

Our warehouse does not currently offer a collection option at this time. However delivery is available across NZ for only $19. Should you require your covers fast we also offer express delivery for $29.

Yes, we deliver across New Zealand using express couriers and NZ post.

Standard delivery is $19, Alternatively express delivery is available for $29

Orders will be processed and dispatched to the delivery address entered when placing the order. We rely on customers to enter their delivery address correctly.

We will do our upmost to assist you redirect the parcels or change the delivery address. Please note however we cannot guarantee redirection of parcels or change of address after an order has been submitted. The purchaser is responsible for costs involved in redirecting or lost parcels due to change of address.

A change of address request is to be made via EMAIL ONLY

EMAIL: Service@thecovercompanycompany.co.nz

SUBJECT: Change of Address

PLEASE INCLUDE:

- Order Number
- Name on order
- Original delivery address
- New Delivery Address

Ready-made covers ordered before 10am are dispatched the same day and are delivery to regional areas is done by NZ post or standard courier. Express delivery usual takes place within 1- 2 business days. See shipping policy for more information.livered by an express courier. Standard Delivery is usual 3 – 4 business days after placing the order.

Standard: 4 weeks
Express: 3 weeks
Priority Express: 10 - 14 Days

Please note Priority Express is not available of orders placed in January

PRIORITY EXPRESS
Your custom made cover will jump the production queue and will be made immediately. Once made your custom cover we won't hang around waiting to be collected ! Instead we’ll chauffeur it to the depot where it will be sent to you directly on the fastest courier service available.

EXPRESS
Express custom made covers will be made before non-express and then couriered to the warehouse and dispatched. With express delivery you can expect the cover to arrived to you within 3 weeks.

The above options can be selected on the product page

Please note regardless of the lead time selected delivery is still $19 at checkout

You don’t need to be at home to receive delivery our courier will leave your order in a safe place where possible. If delivery is to an apartment or there is nowhere suitable to leave the order the courier will leave a card for redelivery or collection from the local collection point.

Upon your order being dispatched you will have received an email with the tracking details for delivery. If you have not received please check your spam folder. found once Click the link to see the location of your order. For further information you can contact the delivery provider as listed on the tracking number email, alternatively email service@thecovercompany.co.nz or live chat with us online. Please have your order details handy.

Some cover retailers offer multiple grades of material in their covers, from inferior to premium quality. We only supply quality outdoor covers and only use premium material.

Most other covers are made from PVC/Vinyl or recycled polyester.
PVC/Vinyl is heavy duty, waterproof and feels durable. It’s great in Europe, Canada and cold climates however in countries with strong UV such as New Zeland and Australia they simply don’t last, usual within 12- 18 months they crack, making them useless. Recycled polyester is even worse and will break down within 6 – 12 months. In comparison our covers will not crack even under the harsh Australian conditions.

Ready-made covers are mass-produced and therefore take a lot less time to make each cover. Custom-made covers are shipped express airfreight that is very expensive. In comparison the ready-made covers are shipped in a container by sea and take weeks to arrive.

Yes, many cover retailers offer 2, 3 or 5 years warranty however they have many conditions and waivers such as waterproofing and fading. Our covers come with 1 years warranty and it covers waterproofing and excess fading.

No, in our many years of making outdoor furniture covers this has never been an issue. Sometimes furniture is made using inferior materials such as poor quality timbers, fabrics, rope and wicker. We don’t know the durability of items you are covering, how they are made, what materials were used, if they are suitable for your environment or if the manufacturer designed it to be covered. Only use outdoor covers on outdoor furniture. Indoor furniture should be kept indoors.

No, it’s recommended to leave a couple of CM’s between the ground of the cover to assist in airflow. Don’t use protective outdoor furniture covers on indoor furniture. Only use outdoor covers on outdoor furniture. Indoor furniture should be kept indoors.

Yes, all our covers use waterproof solution dyed polyester. The water can even pool on the fabric and it will not seep through. Please note even through our seams are double turned and stitched if the water is left to pool on the stitching it will eventually seep through the fabric over time.

All our covers are made from a solution dyed 200gsm polyester. The covers have the same appearance of a good quality outdoor lounge cushion however feature a PU coating on the underside that makes them waterproof.

This depends on where you are located and environment.  For example a cover positoned under an alfresco roof facing south or shaded by trees   will last longer than a cover that is full exposed on a rooftop with no shade. From our experience you can expect your cover to last 5 – 6 years with semi exposure or a minimum of 3 – 4 years fully exposed to the elements.

READY MADE COVERS :

Yes, the order can be cancelled for a refund less  a 5% cancellation fee will apply. This is to cover merchant and admin costs that are not refunded to us the retailer when we refund the order. If the order has/had been labelled by the warehouse with a tracking number allocated, then order cannot be cancelled  for a refund and instead can only be returned for a store credit after you’ve received the cover. See about returning a cover below. 

COVERS ON BACKORDER

If a cover is out of stock the product page will clearly shown “On Backorder”. Back orders will be delivered to you within 3 – 4 weeks. In addition to it being listed on the website we will also email you confirm the backorder status. In the event you did not notice the “on backorder” status and wish to cancel the order a 5% cancellation fee will apply. This is to cover merchant and admin costs that are not refunded to us the retailer when we refund the order.

CUSTOM MADE & SEARCH BY RETAILER COVERS :

Your order can be cancelled within 24 hours of placing your online order.
Please note a 5% Merchant / Admin fee will be deducted from the refund.

In the event the processing team has already commence reviewing the order, The Cover Company will refund the order less 5% and an additional deduction of $90 for time spent reviewing and / or processing the order.

After 24 hours of the drawings being sent to you the order cannot be cancelled, amended or revised.

Click on the “Return policy”  at the bottom of any page  and fill out the  “return form”.

Please Note:  Only send  the cover/s to our warehouse until you have received an inbound number.

RETURNING A READY MADE COVER:

Please note a restocking fee of $29 will be deducted from your store credit, this amount is to cover the cost involved in:  checking the returned cover, repackaging and restocking the returned cover. The original delivery is not credited and the return postage cost is borne by the customer. The balance is a STORE CREDIT that can be used within 12 months from original purchase date.

Please find video showing why there is a restocking fee:CLICK HERE TO VIEW VIDEO

READY MADE COVERS CANCELLED PRIOR TO DISPATCH:

Your refund will be processed within  3 business days. Please note it may take 5 business days from processing the  refund to when  the funds to appear back in your account.

READY MADE COVERS RETURNED:

Your credit will be processed within 5 business days. Please note this is a store credit and not a refund.

No, any modifications or alterations will void the warranty.

Short answer is No.

There is a couple of reasons why replacement covers cannot be redesigned or have changes made to the measurements.

1st. The technical department within the factory will need to redesign ( prepare for template for production )  the cover inccuring addtional delays and cost.

2nd If the mistake was made by the production team they will be liable for the cost of the replacing cover. Any changes made will be considered as a new brand cover and costs will be passed.

It is important that the measurements are carefully checked and double checked prior to placing the order.

This will affect the waterproofing properties and void the warranty. You can use a garden hose to clean the cover or clean it using warm soapy water and a sponge or cloth. Avoid using a brittle brush or abrasive cleaning pad.

4 weeks from time of order. Please allow an additional week for orders places in late January to early february.

Often custom made covers are delivered within 3 weeks of order, however this cannot be guaranteed.

Our warehouse is located at 16c Parkhead place, Rosedale, Auckland, 0632. Please note the warehouse only permits collection from preselected couriers. 

No,  our GST registration with Inland revenue is pending as such we do not charge GST.

No, we were founded in Sydney, Australia and are incorporated overseas. However our warehouse  is based in Albany, Auckland. All our ready made covers and warehouse are based in Auckland.

Yes, you can provide our team with the measurements and photos of the item you are looking to cover and we will send you an official invoice. within 48 hours of  the order being finalised  we will email you the drawing of the cover  before putting it into production. Please note due to the extra processes incurred in offline order a surcharge.

Custom made orders placed online are automaticlly processed and is a streamlined and quicker process with a faster turn around time.   If the order is done manually the process is longer and involves.  1st confirming  measurements / desired design , 2. Quoting, 3.  Issue offical invoice with custom cover particulars, 4. Have CAD drawings made, 5. email drawings for approval, 6. revise drawings. 7. Amend/ Revise and 8. Wait for approval and submit.

Because of the detailed nature of covers it is vital we keep measurements, photos and details  in writing.

Over the telephone we cannot see the items to be covered  which makes finding the best soution less likley.   If there are multiple items that need covering  or the cover is  complex there is a higher chance for human error over the telephone.

Our customer service team is available every day from 10am until 7:30pm via the live chat on the website or via email. Service@thecovercompany.co.nz

Please find video : CLICK HERE